FAQ

At TRIBE, we offer a variety of different workouts, including group classes for boxing and training classes such as strength, conditioning, kickboxing and HYROX classes. We also offer personal training if you prefer a more individual approach to your fitness routine!

These are the workouts offered in each studio:

TRIBE Mont Kiara (MK): Boxing, Personal Training

TRIBE Bukit Kiara (BK): Boxing, Training Classes, Personal Training

For first-timers, we offer a Trial Combo package (for first-time purchase) which allows you to join any 3 classes in any of our studios within a month.

We recommend that you come 15 - 20 minutes prior a the start of your class so that you can go through the basics and gear up.

You don't have to be fit to train with us - you train with us to get fit! We offer a variety of fitness classes and surely there will be one that suits you. And eventually, you will realise that you're stronger than you think you are and can go further over time.

Our workouts are designed to be scaled to each person's fitness level. However, for group classes we only allow participants of age 16 and above to reduce liability risk, focus on safety and safeguard the well-being of all TRIBE members.

We recommend children aged 8 and above for Personal Training. To find out more about this, email us at personaltraining@findyourtribe.co.

To enhance your convenience and assist with your travel plans, you can access the studio directional videos here:

- TRIBE Mont Kiara

- TRIBE Bukit Kiara

We offer these facilities at our studio for your convenience:

• TRIBE Mont Kiara: shower facilities, toiletries, towels, hairdryer and a water dispenser.

• TRIBE Bukit Kiara: sweat towels and a water dispenser. (Shower facilities, toiletries and hairdryer are available at The Courts next to our studio)

Your comfort and needs are our priority as you pursue your fitness journey with us.

Of course! However, we would like to seek your understanding and cooperation to respect the other members' space, not to turn on the flash and disrupt other members from working out. Professional photo/videography is strictly not allowed unless permission is granted by TRIBE.

For studio space rental related with the needs of photography/videography, kindly reach out to us via email at contact@findyourtribe.co.

You will first need to download the TRIBE Studios App from the App Store or the Google Play Store. From there, you will be able to create an account with us, purchase a group class package, and book in for our classes!

First time? We recommend getting the Trial Combo!

Due to system limitations, you may not be able to book multiple spots/bookings for a class. To do this, you will need to reach out to us. We recommend you doing so via WhatsApp by clicking this link.

Yes, but watch out! Most classes book out in a heartbeat, especially during peak time - check our class schedule for available spots before dropping by the studio!

The schedule for the following week goes live every Monday, at 12PM.

If the class you want to attend is fully booked, you can put yourself on the waitlist. Once we have spots available, you will be automatically enrolled and notified via email. If a spot doesn’t open by then, your booked credit will be refunded to you.*

*This refund does not apply for event tickets purchased.

If you are not going to be able to make it for the class, you need to cancel your reservation at least 12 hours prior to the commencement of the class. This allows ample time for other members who want to attend the class to get a spot. Any cancellation less than 12 hours before the commencement of the class will be deemed a late cancellation and the booked credit will be charged.

In this particular situation, we will return your booked credit into your account. Just give us a call or drop us an email at contact@findyourtribe.co.

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No. If you purchase a 50 Class Combo with a 12-month validity, that's what you get. Once you have used up the 50 classes or have reached the end of the package term, you can decide if you would like to continue working out with us!

*This does not apply to the Founders Pass - which will renew automatically upon expiry.

• Our Group Class Packages (i.e. 1-100 Class Combo) can be used to book for group classes at ANY of our studios, whether it's BOXING or TRAINING classes.

• Packages like Founders Pass, Training 7-Day Trial Pass are only exclusive to book into TRAINING classes.

To link your group class package, please send an email request to contact@findyourtribe.co asking for your package to be linked with your friends' accounts. In the email, provide the email address linked to the TRIBE account of the package purchaser, along with the email addresses of all the respective accounts you'd like to link to the package. Our team will assist in linking them accordingly.

We have a strict no-late policy. If the reserved class has begun, you will be denied entry to the class and your credit will be considered used. This is to ensure the safety of the members & to avoid disruption to the class once it has started.

If you are not going to be able to make it for the class, you need to cancel your reservation at least 12 hours prior to the commencement of the class. This allows ample time for other members who want to attend the class to get a spot. Any cancellation less than 12 hours before the commencement of the class will be deemed a late cancellation and the booked credit will be charged.

In case of illness or emergencies, please email us at contact@findyourtribe.co. Our team will assess the situation and issue a refund in your booked credit if applicable.

Any sale made on group class packages, personal training packages and passes are final and non-refundable. However, if you are pregnant, have a medical condition, or are going away for an extended period of time, we have 3 options you may consider:

1) Transfer your credits to someone else.

2) Freeze your package until you're ready to use it again.

3) Extend your package expiry date.

See FREEZING YOUR PACKAGE section below for more info, or email contact@findyourtribe.co to make the necessary arrangements.

Drop us a call at +603 6411 7406 or WhatsApp us and we'll keep a lookout for your item! However, please be informed that any items left unclaimed in the TRIBE studio for a duration of 7 days will be subject to disposal by TRIBE. Kindly note that this action may be taken without prior notice.

Congratulations on taking this first step! Fill up the inquiry form on our Personal Training page to get started or to find out more. Our PT Coordinator will reach out to you within 2-3 working days and help you to kickstart your fitness journey.

Whether you're looking to host a birthday party, team-building activity, or even a photo/video shoot, we've got you covered! Fill up the inquiry form on our Private Bookings page to get started. Our team will reach out to you within 2-3 working days.

Yes we do! Just flash your student ID to us via WhatsApp and we will assist you with the purchase of student package at an affordable rate.

Unfortunately at this time, we do not offer gift cards.

We're always on the lookout for incredible talent to join our team! Visit our Careers page to see what openings are available, or send us your resume at contact@findyourtribe.co

We'd love to chat with you about this! Please drop us an email at contact@findyourtribe.co to explore further.

Yes, you can. Free freeze is only applicable for injury, surgery recovery, pregnancy, medically proven inability to attend group fitness classes and the restrictions imposed by the government. The freeze can be done via a written request (i.e. email) together with a copy of the doctor's letter or a valid medical certificate (for medical condition).

Having said so, the option to freeze the packages is at the sole discretion of the management. For reasons that don't fall into the free freeze policy, we offer a paid freeze option.

When your package is frozen, your package activity and validity will be put on hold and you cannot book for any in-studio class during the freeze period. It works in a way when your package unfreezes, the duration of the requested freeze will be added to your original package expiry. If the freeze period is longer than the original package validity, the original package validity will apply.

For example: if you have a 5 Class Combo which is valid for 2 months expiring on 31st July 2021 and you submit a request to freeze your package for 3 months, which is from 1st July 2021 to 28th October 2021. On 29th October 2021, your new package expiry will be automatically updated to 29th December 2021, which is 2 months from 29th October 2021, according to the original package validity.

Freeze is available to be purchased in our Mont Kiara and Bukit Kiara studio; or reach out to us via email at contact@findyourtribe.co for more details.

A frozen package cannot be used to book classes during the freeze period, and even in advance. This will also affect your family and friends who share the frozen package with you.

For example: if your package freeze period ends on 30th June 2021 and you wish to book a class on 28th June 2021 for classes on 1st July 2021, unfortunately, you cannot do so because the package is still frozen. Only on 1st July 2021 onward, you can make an advanced booking.

Generally the freeze will apply to ALL in-studio group class packages and personal training packages that are attached to your TRIBE account. If you wish to freeze only a selected package, you may send your request to contact@findyourtribe.co via email. However, the freeze fee will not be pro-rated or refunded in partial.

The freeze period has to be for a consecutive period of 30 days, it always starts on the day we process the freeze and finishes on the 30th day.

If you wish to freeze your package for 3 months, you can obtain a 3 x "1-Month Freeze" series and we will apply the freeze to your package accordingly. If you wish to extend the freeze upon the expiry of the freeze term, you can obtain the "1-Month Freeze" series again.

Yes, you can. Just email us contact@findyourtribe.co your early unfreeze request and we will process accordingly within 1-3 working days. Please note that the freeze fee paid will not be refunded in partial or in full. If you wish to freeze the package again, your request will be subject to a fee of RM 50.00 for a 30-day period.

Package extension is only available to be purchased in our Mont Kiara and Bukit Kiara studio; or reach out to us via email at contact@findyourtribe.co for more details.

Certainly! You can request to extend your package by purchasing an extension package on the “Buy Now/Packages” page. Please note that you will not receive an immediate response from our team, but we will process your request within 1-3 working days upon receiving the payment.

*As of 8 Nov 2024, we now offer 14-days & 30-daysPackage Extension options, on top of our existing 1-day & 7-day extensions.

Yes, the extension will only apply to one package. So you can select which package you would like to apply it to.

Certainly! If you're interested in extending your package beyond 30 days, you have the option to acquire the extension package again once the initial 30-day extension has concluded. This way, you can continue to enjoy the benefits of the extended package for an extended period.